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Customer Care

Thank you for your interest in House of Chargois. We greatly appreciate all of our customers and are always glad to hear from you!

Most of the answers to your questions can be found below on our Customer Care Page. If you need further assistance, feel free to contact us via regular mail, phone, fax, or e-mail. We are available Monday through Friday 10 am to 5 pm Central Standard Time.

We are happy to take your order or answer any questions Monday – Friday 10 a.m. through 5 p.m. Central Standard Time. If you are sent to voicemail during this time, we are busy assisting other customers. Feel free to e-mail us at We typically respond to all e-mail inquiries within 24-48 hours.

Privacy & Safety

House of Chargois


House of Chargois LLC., (“House of Chargois,” “We,” “Us,” “Our”) is committed to protecting both the personal as well as business information you share and/or store with us. By using this website, you consent to the House of Chargois Website and interaction you may have with its related Social Media accounts. Please review this Privacy Policy periodically as we may revise it without notice.

The Controller

The controller for the collection, processing and use of your personal data for ("website" or "our site") is: 

Use by Fashion Nova

As a visitor not registered on House of Chargois: 

By visiting a website, the files are sent from your browser to the site to allow the transfer of information. 

As a House of Chargois member: 

We protect direct access to your member account with a password. Your personal information will be collected on a secure server using a coding system called Secure Socket Layer (SSL). The collected data is kept safe and we will do our best to provide a high level of security. We handle your personal and account information carefully - and do not share it with anyone else. Remember to always disconnect completely when using public access computers. You are solely responsible for maintaining the confidentiality of your account.

The Collection, Processing, and use of Personal Data

Personal data is all information relating to an identified or identifiable natural person, such as name, date of birth, bank details. Generally, we collect information that may personally identify you when you voluntarily:

  • register an account on this Website,

  • place an order,

  • enter a contest or sweepstakes,

  • respond to a survey or communication such as e-mail, or

  • engage with another Website feature.

  • We collect, process and store your personal data as part of your House of Chargois membership. 


Account Registration

You may choose to create a personal account on our Website, which may require that you disclose certain personally identifiable information for identification, including a unique email address and demographic information (including, for example, zip code, day and month of your birth and back details).


Billing and Credit Card Information

In addition, our services comprise, generally, fashion retail and wholesale services. In order to enable payment by you to fulfill your orders, we may collect name, address, telephone number, email address, credit card information, and other billing information. This information will only be shared with third parties who facilitate completion of the purchase transaction, such as by fulfilling orders and processing credit card payments.

We will not disclose your billing and/or credit card information with other third parties unless required by law or a court order, or unless disclosure is required to address an issue implicated by the financial transaction. For instance, if you claim that your billing and/or credit card information was used to make a purchase you did not authorize, details about the transaction may be disclosed to law enforcement and any party we deem necessary to address the matter.

Payment Methods

Payment Methods

- Credit / Debit Cards

- Offline Payments


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